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PIA Press Release
Thursday, January 05, 2012


DSWD sets up grievance system for Pantawid program

by Maryknoll Lague

CEBU CITY, Jan 6 (PIA) -- The Department of Social Welfare and Development (DSWD) has set up the Grievances Redress System (GRS) nationwide to attend and respond to complaints and grievances on non-compliant, undeserving and unqualified beneficiaries including personnel who take advantage of the Pantawid program for personal gains and benefits.

According to DSWD-7 Pantawid program coordinator Aileen Lariba, after the nationwide simultaneous training on the GRS, the office has now received 1,741 complaints for Central Visayas.

Lariba said that in the latter part of 2011, the Pantawid Pamilyang Pilipino Program faced many implementation challenges considering the continuous expansion of the coverage of the program.

"Some of these are complaints on undeserving beneficiaries or Pantawid cards being sold to loan sharks and personnel that are taking advantage of their positions," Lariba added.

In response to this, DSWD implements the GRS to establish a systematic, professional, rule-based procedures for handling grievances and appeals that are essential to minimize and manage risks to ensure that the program achieves its goals and meets the need of the poor.

Lariba bared that as of this time, some 814 Pantawid Pamilya households have already been delisted from the program in Central Visayas.

This figure includes those households that have been delisted under the GRS such as those who have voluntarily waived from the program, while the rest of the figures are still under thorough investigation, Lariba said.

To ensure efficient and transparent procedures of termination, Lariba revealed that it is the Pantawid Pamilya’s National Advisory Committee that provides a resolution recommending sanctions for some identified cases, and is duly approved by secretary “Dinky” Soliman for immediate implementation.

The following grievances cases that were identified in the resolution included misbehavior of beneficiaries; giving out false information such as assuming the identity of a potential beneficiary during registration and validation process; conduct Unbecoming of LGU officials; conduct unbecoming of partner agencies and conduct unbecoming of DSWD’s Pantawid Pamilya Workers.(mbcn/ml/PIA-7)

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