Islamic-speaking call center soon to rise in Lanao del Norte
by Raul D. Dinapo
TUBOD, Lanao del Norte (19 September) -- The provincial government here has conducted its 1st Information and Communication Technology (ICT) forum aimed to benchmark possible ICT-related investments that would surely serve as big help especially on local employment.
During the forum, Governor Khalid Q. Dimaporo said that he was determined to uplift the quality of life of his people with multiple ventures but fitting to the current need, more specifically on the labor sector. To this end, he revealed that the province was eyeing the possibility of putting up an IT Park and Islamic-speaking call center.
Dimaporo said that skyrocketing ICT-related opportunities today would really help Lanao del Norte. The province is a potential source of manpower to serve as agents in call centers, medical transcriptions and other online related services.
The two-day activity was attended by key officials like National Cyber Services Commissioner Monchito Ibrahim as keynote speaker, National Telecommunications Commission (NTC) Director Ted Buenavista, Department of Science and Technology (DOST) Director Angelito Alolod, Department of Trade and Industry (DTI) Assistant Regional Director Linda O. Boniao, Technical Education and Skills Development Authority (TESDA) Director Edwin Gatinao, Telecommunications Office Director Dimnatang M. Radia, DepEd ALS Coordinator Edith Lago, Intel Representative Carlo Subido and various stakeholders.
Commissioner Ibrahim pointed out that there are some measures considered in tracing out an area's potential for ICT development. He said his office and other government agencies like TESDA and DTI will be conducting score carding activity anytime this month to determine if the province could pass the percentage adopted by call center investors.
For her part, DTI ARD Linda Boniao is convinced that problem on employment in the region could be solved through grabbing employment opportunities online. She stressed out that the only challenge that LGU's are facing is the quality of education on available pool of workers to commensurate technical standard and level of English proficiency being imposed in various workplaces like contact centers.
TESDA Director Gatinao also shared thoughts about online job opportunities today. He replayed some excerpts of actual agent-client transactions in contact centers based in Cagayan de Oro City and things being done on online medical transcriptions. He also projected cities in Visayas and Mindanao that considered high on the chart when it comes to number of established contact centers and online service provider.
Likewise, Oro Chamber Chairman Elpidio Paras imparted his experiences on managing a call center business. As a call center pioneer in Cagayan de Oro, Paras shared some tips in the operating the establishment well. There have been ups and downs according to him and challenges fall if you are lax in overseeing service providers. Paras said it needs extra miles to operate call centers, but as the demand continues he would not cease to face the challenge no matter how far. (Lanao del Norte LGU) [top]