GSIS official taps info officers for dissemination
by ES Subong
Iloilo City (4 February) -- The Government Service Insurance System (GSIS) Public Affairs Office has recently met with some government information officers to ask for assistance in communicating directly to GSIS members regarding updates and information that should be immediately known.
GSIS Vice President for Public Affairs Ella Valencerina said it is time for the information officers in every government agency to serve as channels for updates about GSIS and in turn to give the agency feedbacks on how services are delivered.
Valencerina said that there are so many things that GSIS is doing to make members avail of efficient services, which should be known and understood, but are not most often, because of breakdown in system somewhere along the way.
She admitted that there are so many lapses and inadequacies, so many concerns and issues which GSIS central office should know and act on.
She asked the IOs to air concerns of their agencies and communicate directly to her office when necessary so that matters can be attended to immediately, as GSIS central office is trying its best to bring down to the local offices the efficient approaches that they are implementing.
She also said that efficiency in service should be a shared responsibility of the age individual government agencies and the GSIS; the former to straighten their own records and eliminate malpractices such as tampering with service records or applying of loans for someone else; and the latter, close monitoring and up-to-date posting of remittances.
Valencerina said the slow posting of remittances can be affected by the system but there is no excuse for front liners at the local GSIS offices not to be able to clearly explain updates and policies as needed by members, or not to be courteous especially to aged and disabled pensioners.
The GSIS Public Affairs chief said they are looking forward to the day to make their tagline, "Kahit Saan, Kahit Kailan, Maasahan, " firstly, by efficiently operating the GSIS Kiosks everywhere, and then through the implementation of VOICE Program, where in a one-time enrolment, GSIS members and pensioners, can transact business with GSIS from the confines of their homes. (PIA 6) [top]