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PIA Press Release
2008/03/29

CSC seeks public feedback on "Mamamayan Muna Program"

by Rose B Palacio

Davao City (29 March) -- The Civil Service Commission (CSC) Regional Office No. 11 urges the public to relay feedback through its Mamamayan Muna Program on their experiences, good or bad, on the kind of service provided by the different agencies of the government.

This, as the CSC warrants, that due action shall be accorded reports transmitted to the Program.

The Mamamayan Muna Program (MMP) is a nationwide client satisfaction and feedback mechanism that seeks to institutionalize courtesy, efficiency, and prompt service to the public. It also grants instant recognition to state employees for good service, and to provide the public with redress mechanism for grievances against rude and erring employees as well as red-tape in government offices.

The public may send reports and feedback through telephone numbers 299-1724, 299-1725, or 299-1727, txtcsc 0919-4719624 / 09187371522, or its email address cscro11@lycos.com. They may also personally visit the Public Assistance and Liaison Division at the CSC Regional Office No. 11, Ecoland Subdivision, Davao City, or the nearest CSC Field Office.

Reports or feedbacks, the CSC said, may take the form of commendation for good services provided by agencies and for employees who have rendered prompt, efficient, courteous service; request for assistance on transactions pending action or not being duly acted upon by concerned agencies; complaint/grievance against government personnel who have shown undesirable actions in the performance of duty; suggestion aimed at further improving service delivery of agencies; or query on policies, programs and services of government agencies.

Since the MMP was launched in 1994, CSC Regional Office No. 11 received a total of 21,286 reports. The biggest bulk of reports were requests for assistance/queries comprising 97% or 20,738 reports. Complaints constituted 2% of the reports totaling 492. Commendations and Suggestions combined totaling 56 were also received, comprising only less than 1%.

The CSC early this year, issued a directive on the institutionalization of the Mamamayan Muna Program. Said directive particularly enjoins heads of agencies to institutionalize the Mamamayan Muna Program in their respective offices and make it an integral part of their frontline services.

In institutionalizing the MMP, agencies primarily should designate a Bilis Aksyon Partner (BAP) or quick action partner who would serve as the Programs, focal person in the agency. The agency designated BAP shall oversee the implementation of the Program and ensure prompt action on reports received from the public. (PIA XI) [top]

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