Davao Region provides Western Wats with needed manpower
by Prix D Banzon
Davao City (13 August) -- The Davao Region has given Western Wats, the kind of human resource it need to man its new branch that opens Wednesday, August 13 in Davao City.
Facility Director Derek Rice in a press briefing on Tuesday at the Western Wats conference room at the New City Commercial Corp. (NCCC) Mall in Matina said the universities of the city supplied them us with excellent people who can speak the A & B English language.
He said they are particular about workers that could really speak excellent English.
After one week of operation since its opening, Rice said the agents are already comparable to that of Cebu.
"Their first week of operation is at par with Cebu operations," he said.
He said they do not encounter any difficulty in looking for human resource because there are lots of potentials here.
Western Wats is the largest survey research data collection company in North America and is a one source destination for all the data collections needs of research organizations worldwide. With headquarters in Orem, Utah, Western Wats operates globally throughout its offices located throughout the Intermountain West, the Great Plains states and the Philippines. Services include Cati, Web surveys, IVR (automated voice messaging), and Data Express online reporting.
It also operates an extensive online research panel which can be utilized by Western Wats clients to reach a broad selection of consumer and business segments.
Rice said most of their clients are among the top 100 corporations rated by the Ford Magazine.
These corporations need to analyze data and they look for people who could do it for them and that is where Western Wats does the work for them, he said.
He said getting these data would help them improve their products and services.
Rice said they will operate Phase 1 of the call center with 250 work stations operating in a single shift of a work schedule of six hours from 4:30 AM to 11:00 AM. The Phase 2 constructions will start in April 2009 and hopefully they could fully operate by then with 450 work stations.
"We still have a green staff and they are new to the industry," he said.
He said they need to do continuous training but they aim that the Davao operation could surpass their Cebu branch.
"This is a challenge to us but Davao City has given us the kind of support that we need. And doing business in Davao City is more affordable than in Cebu," he added. (PIA) [top]