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PIA Press Release
2008/11/06

PGMA opens Teletech's newest BPO customer center

Manila (6 November) -- Employment opportunities will soon be available to some 2,000 residents of Pampanga and other provinces in Region III with the opening of Teletech Customer Care Management Philippines business process outsourcing (BPO) in San Fernando, Pampanga.

Thursday, President Gloria Macapagal-Arroyo will inaugurate Teletech's newest customer management center in the country at the SM City in San Fernando.

Expected to assist the President in the ribbon-cutting ceremony of Teletech's BPO center are Trade and Industry Secretary Peter Favila, Cabinet Officer for Region III Secretary Edgardo Pamintuan, Teletech General Manager and Senior Vice President Maulik Parekh and Pampanga local officials.

Teletech has started the groundwork for hiring 1,446 employees for its 1,720-seat Delivery Center in San Fernando. The Center's total employment roll is expected to reach 1,950 by the end of the year.

Teletech currently employs 18,500 workers in its 12 customer management centers in Fort Bonifacio, Pasay, Novaliches, Cainta, Dumaguete, Bacolod, Lipa, Cebu, Bacoor, Iloilo, Pampanga, and Sta. Rosa, Laguna.

Starting with only 5,000 employees in 2005, Teletech now leads the pack as the fastest growing BPO company in the country.

During their meeting in Davos, Switzerland on the sidelines of the World Economic Forum in Feb. 2007, Teletech President Kenneth Tuchman outlined to President Arroyo his company's expansion plans for its Philippine operations.

Tuchman was visibly impressed with the President's vision for the BPO industry and the world-class Filipino workforce that he has decided to increase Teletech's workforce in the Philippines to 25,000 in 2009. (PIA-MMIO) [top]

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