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PIA Press Release

DND activates assistance desk

Manila (13 November) -- Defense Secretary Gilbert Teodoro launched the DND Proper Public Assistance Desk or DND PPAD to celebrate the 69th anniversary of the Department of National Defense in Camp Aguinaldo.

The DND PPAD is a centralized, 'one-stop-shop' assistance center created to help walk-in public with their various concerns pertaining to the department and its bureaus.

It is has been activated to receive observations, suggestions, complaints on the performance and the delivery of service of DND's bureaus, namely, the Armed Forces of the Philippines (AFP), Office of Civil Defense (OCD), National Defense College of the Philippines (NDCP) and Government Arsenal (GA).

Underscoring this year's anniversary theme, "The DND and the Filipino People: One Team, One Country, One Vision," Teodoro said: "Through the DND PPAD, we are bringing our defense activities to our people and encouraging them to be involved in our work."

He said the DND PPAD is part of the ongoing reform at the DND-AFP in its effort to promote transparency in its transactions and of transforming DND-AFP into a more efficient and responsive agency.

Making good use of the continuing expansion in telecommunications, the DND designated public service hotlines to facilitate the open and direct interaction between the agency and the public.

For accessing the text hotline, simply type DND and send it to the Government Information Service number 2920. The sender would receive a reply on how to send a message to the DND.

After sending the message, the sender would then receive a response acknowledging their messages and would be notified on the status of their report. The sender would be charged P2.50 for every text message sent.

The DND PPAD could also be reached through hotline numbers (02) 912-85-82; (02) 9116001 loc. 8439; and 0918-2724620 for Smart subscribers or 0915-344-6591 for Globe subscribers.

The public could also e-mail DND PPAD to for their views, observations, suggestions and complaints.

According to Teodoro, this endeavor would boost the public service efforts of the DND-AFP through enhanced communication technology and information activities. (PNA) [top]

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