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PIA Press Release
2010/02/04

PGMA is proud of Bacolod's ICT-BPO growth

Bacolod City (4 February) -- President Gloria Macapagal-Arroyo in her tour of the Cyber Corridor cities all over the country said she is proud of the thriving Information Communication-Business Process Outsourcing industry in the city.

From a handful of outsourcing jobs in 2004, Bacolod is now home to seven contact centers creating some 7,000 jobs.

In the Next Wave Cities outside Metro Manila, Bacolod has ranked fifth and was cited number one in business environment criterion because the city has an Information Technology federation, support of the local government unit and the availability of IT parks and centers.

Call center giants like Teleperformance, Teletech and Covergy's have established themselves in the city due to its conducive climate for ICTs.

"Bacolod's best assets are its people and their progressive mindset that spills over to the BPO employees who come from different parts of the region to live and work in Bacolod," President Arroyo said before an audience of around 200 ICT-BPO stakeholders and employees from Teleperformance-Bacolod.

Telepeformance-Bacolod, the official venue of the President's Cyber Corridor tour in this city, is just one of the six Teleperformance contact centers in the country today. It currently employs over 1,300 workers for its more than 850 workstations.

"Teleperformance has achieved tremendous success in the Philippines. In the Philippines, we get access to such high caliber customer service talent. For that reason, the Philippines is a very strategic location for us, as we continue delivering a superior customer experience for our clients," Dominic Dato, Executive Chairman of Teleperformance USA said in a press statement released by the company.

Today, the Philippine BPO industry is considered as a global powerhouse in terms of job generation and investments in the country. (PIA/EAD) [top]

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