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PIA Press Release

Bicol LTO launches citizen's charter

by MA Loterte

Legazpi City (5 February) -- The Land Transportation Office (LTO) in Bicol has launched Thursday (February 4) its Citizen's Charter and Road Safety Program in an effort to improve the efficiency in the delivery of its services to the public.

LTO chief Arturo Lomibao, during the formal lunching of the program held at the Concourse Convention Hall on Wednesday, said the Citizen's Charter will be implemented to address the bureaucratic red tape, eliminate graft and corruption and streamline its services to serve the public promptly and effectively.

Overall, "this is for the satisfaction of our clients and this charter means we must ensure utmost customer satisfaction," Lomibao said.

Roco, LTO Bicol chief, said that the Citizen's Charter is in adherence to the Anti-Red Tape Act of 2007.

Roco said the processing of the transactions in their office will now be done promptly with the new and effective system through the Citizen's Charter.

"The flow of transactions will be posted so that the people will make aware of the step-by-step procedures. Through this, they would no longer ask for fixers," he said.

Roco said the Citizen's Charter also provides a corresponding feedback mechanism and uniformity in all government transactions, thus eliminating graft and corruption, red tape, and serves as a venue for complaints and suggestions.

"We will also be putting up complaint and action center," he said.

As to the road safety program, Roco said it was launched to minimize the road accidents.

According to the LTO, around 41 persons are killed daily due to road accidents.

The program aims to provide information to the motorists the road safety measures such as the use of seat belt and helmet, he added. (PIA V) [top]

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