BPO-ICT brings in more revenues, jobs
Manila (10 February) -- The Business Process Outsourcing (BPO) and Information and Communications Technology (ICT) sector is expected to generate more jobs and revenues in the country.
This year, the sector is expected to create about 600,000 jobs this year from 500,000 jobs in 2009 and bring in revenues of some US$9 billion from US$7 billion last year.
These benefits are coming in as a result of the dramatic growth achieved by the sector that makes up the Cyber Corridor, which is one of the super regions established by President Gloria Macapagal-Arroyo in the country.
During her recent tour of the Cyber Corridor that stretches across the archipelago, President Arroyo said that from scratch, with only 2,000 workers and $24 million in revenues in year 2000, we have created what is today a global BPO industry powerhouse.
The President attributed the upward leap made by the industry to the government's vision, determination and smart policies in the areas of digital infrastructure, appropriate legal and business environment framework and development of human capital.
In every leg of her tour that included the cities of Iloilo and Bacolod in Western Visayas, President Arroyo underscored these developments in the BPO-ICT sector of the country that is now sharing the limelight of global BPO supremacy with India.
In particular, the President pointed out that Iloilo was included together with Davao in KPMG's list of 31 Emerging Outsourcing Destinations in the world.
For its part, the Business Processing Association of the Philippines (BPAP) disclosed that the BPO industry posted the substantial revenue growth despite the global financial crisis that hit the world's developed markets last year.
Based on BPAP records, the top performing sub-sector in the BPO industry in the country was the call center sub-sector, followed by back-office or knowledge-process outsourcing, IT, and transcription sub-sectors. (PIA 6) [top]