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PIA Press Release

BIR observes 'no noon-break' policy

by A. Lumaque

Roxas City (18 February) -- The Bureau of Internal Revenue (BIR) offices tasked to deliver frontline services to taxpayers observe an all-year round no noon-break policy to ensure a continuous taxpayer service that would result to increased voluntary compliance and eventually help raise tax collection.

The policy is pursuant to Revenue Memorandum Order No. 5 2010 which obliged the Bureau's frontline service offices to adopt a work schedule on a rotation basis, where all needed assistance to taxpayers are provided for during working hours, even at noon time, all year through, to guarantee uninterrupted taxpayer service.

"It is also embodied in the issuance that service shall be made available to taxpayers who are already within the Bureau offices at 5:00 pm, until they have completed their transactions with the Bureau," said a BIR online news.

The frontline service offices are the Large Taxpayers Service, Collection Service, Assessment Service, Taxpayers' Assistance Service, Legal Service and all the divisions under each service.

BIR Commissioner Joel L. Tan Torres said that "the thrust of the Bureau's projects and programs are geared towards achieving service excellence to maximize voluntary compliance of taxpayers which the Bureau believed, is the most effective means of revenue collection."

Recently, the Bureau's Taxpayer Information and Education Division (TIED) said that all BIR-Authorized Agent Banks (AABs) have been requested to open on two consecutive Saturdays, March 27(in lieu of April 3 which is Black Saturday) and April 10, 2010.

The AABs were also requested to extend their banking hours up to 5:00 o'clock in the afternoon, for the period April 5 to April 15, 2010, to accept tax returns and payments.

The request is contained in the Bank Bulletin No. 2010-09, in accordance with the provisions of the Memorandum of Agreement between AABs, the BIR and the Bureau of Treasury. (PIA) [top]

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