LTO launches its Citizens Charter
by Lito Dar
Baguio City (20 February) -- Land Transportation Office (LTO) Assistant Secretary (Gen) Arturo Lumibao led last Friday the regional launching of the LTO Citizen Charter (LCC) which he said will professionalize the agency's service to the public.
"I have been promoting this because I believe that this will be the start of the professionalism of the services, LTO is providing the public, as it will serve as a covenant between our office and the general public," Lumibao said. The Baguio leg is the 13th of 16 regional launchings for the said charter.
LTO Director for Law Enforcement Services Edgar Cabase explained that the LCC will serve as a lasting covenant between LTO, other government agencies and the transacting public in accordance with Republic Act 9485 or the Anti-Red Tape Law of 1997, which will result to a better credibility, accountability and fast delivery of service.
According to Lumibao, the charter will serve as a gift of the LTO to the people, for a better customer satisfaction. The LCC will also serve as a tool or aide for the transacting public, to make the transaction process easier, simplified and more efficient.
Under the LCC, there will also be a complaint center in every LTO office wherein people could sue any LTO officials who will be rendering inefficient service. "With the Citizens Charter, any LTO officials can be prosecuted for inefficiency," Lumibao said.
Lumibao also announced that the LTO also released a memorandum circular, ordering all LTO employees to "swerve with a smile."
The launching was attended by students, representatives from different government line agencies and transport sector groups.
Meanwhile, Lumibao explained that for LTO's Flagship programs, they are engaged in the advocacy for Road Safety Awareness, the common denominator of the LTO mandates, which are licensing, motor vehicle registration, enforcement of traffic laws and regulations and revenue generation.
According to Lumibao, advocating road safety awareness aims to lessen the road accidents which has been increasing by five percent every year in the past five years. In 2009 alone, about 20,000 road accidents were recorded.
On the controversial Radio Frequency Identification (RFID), Lumibao believes that this will solve the problems of the transport sector like colorum and out of line public utility vehicles and the problem in the traffic flow in congested areas like Metro Manila.
Meantime, Public Transport Affairs Office head and 1-UTAK Northern Luzon Coordinator Jun Itliong lauded LTO's Citizen Charter. He thinks the charter will be very helpful not only to the transport sector but also to the general public, as it would greatly improved the services of LTO and its road safety program.
Itliong though stressed that the LTO conduct a series of information campaign to disseminate the Citizens Charter program.
Representatives from the youth, government and religious sector also lauded the creation of the LTO Citizen Charter. They also called on LTO to work and act with dedication and commitment in accordance with the charter. They also recommended that LTO will conduct IEC campaign regarding the charter down to the grass root level. (PIA) [top]