Presidential Communications Operations Office



  PIA Bldg, Visayas Ave, Diliman, Quezon City, Philippines
  Wednesday, 26 June 2019 News Before 1 Feb 2012. Click for Latest
Web PIA  
 
home
 
about
 
fotos
 
info
 
links
 
ncrr01carr02r03calmimr05r06r07r08r09r10r11r12r13
 << June 2019 >> 
S M T W T F S
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30
Special News Editions:
English.Tagalog.Cebuano
Ilocano.Waray.Hiligaynon
Pangasinan.Other
PIA Specials:
NEW! Cabinet Officials
Jobs.Slides.Specials.Ads. Events.ASEAN.Multimedia
Visitors since 15 Feb 2011:
PIA News Archive:
English.Tagalog.Cebuano
Waray.Hiligaynon.Ilocano
Pangasinan.All
PIA Archive News Reader

PIA Press Release
2010/05/29

PUV drivers to undergo service quality training

by Lito Dar

Baguio City (29 May) -- To enhance customer satisfaction to the riding public, the city's transport sector will soon undergo Service Quality Training Seminar.

The Department of Labor and Employment through the Regional Tripartite Wage and Productivity Board (RTWPB), in partnership with the Department of Tourism (DOT), Department of Transportation and Communication (DOTC) and the Public Transport Affairs Office (PTAO) shall be implementing said project.

The Project aims to enhance customer satisfaction to the riding public, to enhance utmost courtesy/safety to the riding customer, to create quality service awareness to the public and to help promote Baguio as a conducive tourism destination.

According to RTWPB Board Secretary Teddy Delson, they have been conducting Service Quality Programs to the city's hotels and restaurants. It was found out that the delivery of Total Quality Service does not start from and end at the lobby of a hotel or restaurant but at the very first touch point and at the last contact of the guests or tourists. Thus the project was conceptualized to extend the Service Quality training to the transport sector.

Delson explained that the two -day training seminar will give more focus on the driver's delivery of quality service to passengers. This includes Basic Transport Rules and Regulations such as road courtesy/discipline, local transport ordinances and hazard of smoking/alcohol and drugs, transport tourism and effective Transport Service.

'We are already done with the procedures and terms of reference. We are now finalizing the training module to be used and by June we are set to give a project orientation to the different public transport associations, not only in the city but for the whole region," Delson said.

PTAO and La Union, Pangasinan and Cordillera Transport Federation head Perfecto Jun Itliong Jr, lauded the project. He stressed the importance of training the drivers to be front liners in promoting the city and the rest of Cordillera as prime tourist destinations. The project will start to boost the high morals of our public utility vehicle drivers, he noted.

"In this program we will include all the transport sector stakeholders, not only public transport drivers, but private vehicle owners who part time as utility driver, operators and dispatchers as well," Itliong added. (PIA) [top]

|«  prev  next  »|
DAILY NEWS LIST:
»DENR holds National Flag Day
»Davao Light urges public: Save on electricity
»Int'l scientists race to conserve Compostela Valley's rafflesia
»Global peacebuilders converge for 3-week training in Davao
»Brigada Eskwela brings unity in every community, says Rep Garcia
»Newly full-pledged DPWH-XI officials take oath
»KARSA condemns so-called religious groups asking political alms from candidates
»Forestry violations decrease in Kalinga
»DENR Kalinga approves 1,184 land titles
»21 hectares reforestation projects destroyed by fire in Kalinga
|«  prev  next  »|

Philippine Official Gazette | Office of the President | Presidential Communications Operations Office
For comments and feedback, please email PIA Newsdesk
Copyright © 2005 Philippine Information Agency
PIA Building, Visayas Avenue, Diliman, Quezon City 1101 Philippines