PUV drivers to undergo service quality training
by Lito Dar
Baguio City (29 May) -- To enhance customer satisfaction to the riding public, the city's transport sector will soon undergo Service Quality Training Seminar.
The Department of Labor and Employment through the Regional Tripartite Wage and Productivity Board (RTWPB), in partnership with the Department of Tourism (DOT), Department of Transportation and Communication (DOTC) and the Public Transport Affairs Office (PTAO) shall be implementing said project.
The Project aims to enhance customer satisfaction to the riding public, to enhance utmost courtesy/safety to the riding customer, to create quality service awareness to the public and to help promote Baguio as a conducive tourism destination.
According to RTWPB Board Secretary Teddy Delson, they have been conducting Service Quality Programs to the city's hotels and restaurants. It was found out that the delivery of Total Quality Service does not start from and end at the lobby of a hotel or restaurant but at the very first touch point and at the last contact of the guests or tourists. Thus the project was conceptualized to extend the Service Quality training to the transport sector.
Delson explained that the two -day training seminar will give more focus on the driver's delivery of quality service to passengers. This includes Basic Transport Rules and Regulations such as road courtesy/discipline, local transport ordinances and hazard of smoking/alcohol and drugs, transport tourism and effective Transport Service.
'We are already done with the procedures and terms of reference. We are now finalizing the training module to be used and by June we are set to give a project orientation to the different public transport associations, not only in the city but for the whole region," Delson said.
PTAO and La Union, Pangasinan and Cordillera Transport Federation head Perfecto Jun Itliong Jr, lauded the project. He stressed the importance of training the drivers to be front liners in promoting the city and the rest of Cordillera as prime tourist destinations. The project will start to boost the high morals of our public utility vehicle drivers, he noted.
"In this program we will include all the transport sector stakeholders, not only public transport drivers, but private vehicle owners who part time as utility driver, operators and dispatchers as well," Itliong added. (PIA) [top]