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PIA Press Release
2010/06/11

DOLE focuses on performance scorecard to serve customers better

Zamboanga City (11 June) -- All its regional directors in the country, service directors, and heads of attached agencies of the Department of Labor and Employment gathered in Dipolog City for a 3-day workshop on a new performance assessment framework, with the aim of serving its clients much better.

The workshop was organized by the DOLE's Planning Service and hosted by the DOLE Regional Office No. 9 headed by Regional Director Ponciano Ligutom. DOLE's Assistant Sec. Maria Joji Aragon at hand throughout the workshop.

"Public sector organizations, like the DOLE, need to focus on the longer-term to enable them to plan better and formulate effective strategies to achieve their objectives. This is the purpose of the workshop," said DOLE human resources development service director Amy Reyes in her overview of the workshop.

Reyes, who is also the internal cluster officer-in-charge of the department, said the workshop aims to arm DOLE senior executives with a better periodic performance assessment and management tool so that they will be more strategy-focused and sufficiently prepared to achieve greater breakthroughs.

The new performance assessment and management framework, known as the balanced scorecard (BSC), is being adopted by the department in the light of recent trends and developments all over the world for public sector organizations to translate their strategic objectives into well-thought out performance indicators understood by managers and employees alike.

The BSC framework comprises four elements, or 'perspectives' -- financial, customer, internal processes, and learning and growth?which are the focal points of organizational strategizing and action planning.

"If these four elements are integrated in the DOLE's performance assessment and management system, the result would be customer satisfaction, process quality, and a DOLE that has the ability to develop and grow its people and systems," said Dr. Marie Aganon of the University of the Philippines's School of Labor and Industrial Relations, who is helping as resource person and facilitator of the workshop.

Attached agencies of DOLE attending the workshop were from the OWA, POEA, ECC, NCMB, NLC, NWPB, and OSHC. The workshop ended Thursday.

The DOLE, as the state agency mandated to promote gainful employment, develop human resources, to protect workers and to promote their welfare and maintain industrial peace, is institutionalizing the BSC to support its vision of attaining full, decent and productive employment for every Filipino worker. (DOLE9/PIA9-BST) [top]

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