BIR improves services for better tax collection
By Rachelle M. Nessia
Dumaguete City (September 14) -- The Bureau of Internal Revenue (BIR) here has put in place measures to further improve their tax collection in the province.
Jose Senador, chief of BIR's Taxpayers Services Division here, in a recent forum reported that their new office building has been designed primarily for the convenience of the local taxpayers.
BIR in July 26 relocated to a new building at Upper Taclobo, Agapito Valencia Drive, this city.
Senador said that the move was in response to complaints raised by taxpayers over the inconvenience posed by the limited space of old location along the Capitol Highway.
"One of the major complaints of taxpayers is they are made to pay taxes and yet they are forced to park on a very limited space when they go to BIR. Traffic was also a problem there," said Senador.
He said that their new building offers both taxpayers and BIR personnel a wide area for parking and movement.
The two-storey building which stands on a 1,000-square meter lot also boasts of new equipment to expedite transactions as part of BIR's campaign of an enhanced tax collection and also in compliance with the Anti-Red Tape law.
"We specifically designed our first floor for the convenience of the taxpayer," stressed Senador.
A queuing machine has been set up in the first floor where BIR's clients are given a number, a system similar to that used in the banks.
BIR here is the only revenue district office under Region 12 that is using a queuing machine, disclosed Senador.
Upon entering the taxpayer service area at the first floor, Senador said the client will be met by a revenue officer who will interview him or her about the client's intended transaction and guide the taxpayer on what needs to be done and where to go.
"This way, when the taxpayer will pay his or her taxes, he or she would not be moved around from one section to another looking for the corresponding section to pay their taxes," he said.
He added that 12 regular revenue officers have also been assigned to serve BIR's clients.
Said officers handle BIR's frontline services such as how to secure a taxpayer identification number, business registration, registration of an employee, securing BIR clearances, authority to print receipts and clearance for transfer of properties.
The revenue office also hands out survey forms every week to gather feedback from its clients.
Senador revealed that one of the feedbacks they recently received is the lack of a copying machine inside their new building. "Right now we're trying to work this out with a local business enterprise to address this need," he said.
BIR's efforts in improving its taxpayer services proved to be fruitful after it was awarded this July for being the number one taxpayer service section in the region.
Senador is hopeful that BIR's innovations in the delivery of its services will lead to a more improved tax collection.
For the first semest this year, BIR here has exceeded its goal by around 100 million, reversing its dismal performance in the middle of last year when it fell short by also around 100 million. (PIA/rmn) [top]