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PIA Press Release
2010/09/16

CSC-ARMM finds deficiencies in implementation of Citizen's Charter in Marawi City

by Bobby Ilupa

Islamic City of Marawi (16 September) -- The Civil Service Commission (CSC)-ARMM found out some deficiencies committed by the offices in the city hall of Marawi in the implementation of the Citizen's Charter.

In an interview with Radyo ng Bayan Marawi, CSC-ARMM Policies and Systems Evaluation Division, Chief Personnel Specialist Manuel Barber said yesterday that he and his team from their regional office in Cotabato City came to Marawi to conduct an Anti-Red Tape Act (ARTA) survey.

Barber explained that Republic Act No. 9485, also known as the Anti-Red Tape Act of 2007 requires the preparation of the Citizen's Charter that mandates government agencies to post outside their respective offices the list of frontline services that they offer their clients, the public.

While going around the offices in the city hall of Marawi, Barber said that he and his team noticed the absence of the list of frontline services being offered by the concerned offices.

Aside from the list of frontline services, steps to be undertaken and the activity of the client should also be posted, he said.

Under the Citizen's Charter, the client will also know who the service provider is and what that service provider does and the length of time it would take a transaction to be completed.

The client will also be informed of the requirements needed to avail of a particular service, Barber added.

When there is transparency, the client will know what to do. He will no longer need the help of others who may turn out to be fixers, he said.

We, as government employees must serve the public well because they are the ones paying for our salaries, Barber stressed.

In the initial result of the survey conducted by Barber's group to clients of some of the offices in the city hall, a satisfactory rating came out.

Barber, however, stressed that they were there "to assess and to assist."

He said that in their exit conference, the concerned heads of offices will be told of the deficiencies in as far as the Citizen's Charter is concerned for them to improve these offices' services to the public.

The ARTA survey is conducted nationwide and in the Autonomous Region in Muslim Mindanao, Marawi City and the province of Maguindanao were chosen as pilot survey areas. (PBS-DXSO Radyo ng Bayan Marawi) [top]

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