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PIA Press Release

4.9-M workers in NCR to benefit from DOLE's single entry help desks

Manila (30 November) -- Some 4.9 million workers with varying concerns in Metro Manila would benefit from the single entry assistance desks put-up by the Department of Labor and Employment National Capital Region (DOLE-NCR) recently.

According to Raymundo G. Agravante, DOLE-NCR regional director and concurrent chairman of the Regional Coordinating Council-NCR, the assistance desks provide workers accessibility to the single entry approach or SEnA which their department pilot-tested earlier.

He explained that the SEnA refers to an administrative approach that provides a speedy, impartial, inexpensive and accessible settlement procedure of all labor issues or conflicts to prevent them from ripening into full-blown disputes.

The SEnA also prescribes a 30-day mandatory conciliation and mediation services for a fair and speedy settlement of all DOLE cases, he said.

"These[help desks] are available at the National Labor Relations Commission ? Regional Arbitration Branch - NCR, National Conciliation and Mediation Board ? NCR, Philippine Overseas Employment Administration and six field offices of DOLE-NCR located in Manila, Quezon City, Makati-Pasay, CAMANAVA, MUNTAPARLAS and PAPAMAMARISAN. The request for assistance may be filled in the SEAD desk where employer principally operates," Agravante said.

The SEnA complements the existing labor dispute settlement mechanism and processes in the DOLE offices and its attached agencies to settle unresolved issues or complaints arising from employer-employee relations and encourages the use conciliation-mediation to avoid costly litigation process, he added.

He said only unresolved issues shall be referred either for voluntary arbitration to the National Conciliation Mediation Board; if both parties agree, or compulsory arbitration to the National Relations Commission; or to the Philippine Overseas Employment Administration in the case of land-based and sea-based Overseas Filipino Workers who might have some issues with their recruitment agencies or foreign employers.

For questions or inquiry about DOLE's help desk, please contact DOLE-NCR at telephone numbers 400 6242 or 338-6572, e-mail at or visit our website at (PIA-MMIO) [top]

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