RP outsourcing industry working on 5-year roadmap
Quezon City (21 October) -- THE BUSINESS process outsourcing industry is working on a five-year roadmap to help sustain the growth of this industry, an official said.
"The call center industry is still growing. The revenue figures are between 42 and 60 percent," said Dan Reyes, president of the Business Process Association of the Philippines (BPAP).
The group is now looking at creating a body that will work on the five-year roadmap. This group will be like the National Association of Software and Services Companies (Nasscom) of India, said Reyes who is also country manager of ClientLogic Philippines.
The Philippine outsourcing industry is projected to generate 12.2 billion dollars in annual revenues and employ close to 1 million workers by 2010, the BPAP said.
This industry is engaged in outsourced customer care; back office operations; medical, legal and other data transcription; animation; software development; engineering design; and digital content production. (PIA) [top]