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PIA Press Release

Consumer desks increase in Region 12

General Santos City (31 October) -- The Department of Trade and Industry (DTI) here expects to have an additional number of consumer welfare desks (CWDs) to be installed as committed by thirty representatives from various establishments in this city during the Seminar on How to Handle Consumer Complaints conducted last October 20. This activity is a component of this year's Consumer Welfare Month observance.

"Consumer complaints here in General Santos City had tremendously increased. The objectives of Consumer Welfare Desk are for speedy resolution of consumer cases and provision for spot info on consumer issues and concerns," said by DTI-Gensan City Chief Engr. Arnel Sayco.

He said that more consumers will no longer go to DTI's consumer desk because a lot of their inquiries and complaints could already be settled in the establishment where they bought the merchandise or availed a service.

Officials of DTI told the participants that the institutionalization of a CWD in their business is an effective costumer relation strategy.

A comprehensive briefing on fair trade laws which DTI implement, administer, execute and enforce was the highlight of this seminar.

In a related story, a CW Desk Officers Training was jointly organized by DTI-South Cotabato Office and the South Cotabato Chamber of Commerce and Industry. It was held on October 17, 2006 at The Farm in Carpenter Hill, Koronadal City.

A total of thirty-five marketing officers, representatives and owners of business establishments in the province of South Cotabato responded to the challenge of setting-up a consumer welfare desk in their stores.

"We believe that your consumers would be happy to know that you have a system of Consumer Welfare Desk installed. Moreover, we equally believe that as CWD continue to be part your consumer relation policy you would also appreciate the effect of CWD principle in your day to day operation," said by DTI South Cotabato Director Flora Gabunales. (DTI 12/PIA 12) [top]

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