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PIA Press Release

350 coupons of PGMA call center scholarship awarded to Zamboanga

Zamboanga City (7 December) -- A total of 350 Training for Work Scholarship Program (TWSP) coupons for the Finishing Course for Call Center Agents (FCCCA) have been distributed by TESDA-9 in the region since July this year.

FCCCA is a 100-hour training program designed to develop knowledge, skills and attitudes of a Contact Center Representative in accordance with industry standards. It covers two core competencies-Communicate Effectively in a Customer Contact Center and Render Quality Customer Service. This training program is already available in nine educational institutions and training centers in the region-AMA, STI, E-World Learning Center, Unibersidad de Zamboanga (Zamboanga City and Ipil), Comtech Institute (Zamboanga City and Basilan), J-Jireh School, Colegio de Moderno Tecnico Y Informatico, Zamboanga Marine Training Center, and MEIN College.

All the graduates of this course are referred to call center companies for interview.

G-Com, a Davao-based call center company but will soon put up its own facility in Zamboanga City, has been interviewing all the graduates for possible employment.

The Training for Work Scholarship is a scholarship program of President Gloria Macapagal Arroyo where she allocated P500 million for 100,000 qualified scholars.

Other than FCCCA, the scholarship program is offered to jobseekers applying as animators, software developers and medical/legal transcriptionists who fell short of hiring standards. They are called "near hires," who for some reason did not qualify for the job because of lackj of competency and skills as required.

It will also be offered to job seekers in other industries with critical skills requirements like aviation, agriculture, medical tourism, health, metals and services.

On December 8, Training for Work Coupons will be distributed at the Convention Center of the Garden Orchid Hotel by no less than TESDA Secretary Augusto Boboy Syjuco as he leads the career caravan, a nationwide activity designed to promote Executive Order 358 or the Ladderized Education Program (LEP) and other TESDA projects. Local Executives all over the region, Zamboanga City councilors and barangay chairmen are also invited to grace the event. (PIA) [top]

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