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PIA Press Release
2009/06/05

Gov't offices draft Charter to fight red tape

by EA Delegado

Masbate City (5 June) -- The public can expect government agencies, especially those rendering frontline services in the province, to take the fight against red tape seriously with the drafting of the "Citizen's Charter," a code of service standards for government transactions.

The Citizen's Charter, which should be displayed in conspicuous areas of offices by September, should bear the guidelines detailing the step by step process for getting their services and the name of employee responsible for each step.

It should also state the time frame for the process, documents to be presented by the clients, amount of fees, and procedure for lodging complaints arising from requests and applications.

The guidelines should be a result of restructuring the frontline services of offices and ensuring that both their services and their personnel are in keeping with RA 9485 or the Anti-Red Tape Act.

To assist government institutions in the province in drafting their respective charters, the Civil Service Commission (CSC) has slated a workshop for national government agencies (NGAs), state colleges, government-owned and controlled corporations (GOCCs), and local water district.

Cecilia R. Nieto, CSC regional director, said those interested in the workshop get in touch with her office by calling 052-435-3459.

On the other hand, representatives of the city government here and municipal governments across Masbate province completed training on the anti-red tape law jointly organized last March by CSC Provincial Director Andronico D. Lanuza and Provincial Director Renato S. Alaurin of the Department of the Interior and Local Government (DILG).

In attendance were the city's and municipal governments' local government operations officers, administrators, planning and development coordinators, personnel officers, and councilors.

Other similar workshops were conducted last May 28-29 for state colleges and GOCCs; June 2-3 for local water district, while NGAs completed the two-day workshop last May 15. (PIA Masbate) [top]

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