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PIA Press Release

Zambales launches 1st Citizen's Charter in Central Luzon

by Allen Villa

Iba, Zambales (18 June) -- In adherence to the Anti-Red Tape Act of 2007, the Zambales Provincial Government, in partnership with the Provincial Civil Service Commission (CSC), launched yesterday the Citizen's Charter of the Province of Zambales, streamlining government services to serve Zambaleņos promptly and effectively.

The event was attended by employees of the provincial government, Local Government Units (LGUs), National Government Agencies (NGAs) and representatives from the business sector.

Also known as Republic Act 9485, the Anti-Red Tape Act of 2007 is a decree aimed at improving the "efficiency in the delivery of government service to the public by reducing bureaucratic red tape, preventing graft and corruption, and providing penalties therefore."

It was passed by the Thirteenth Congress and was signed into law by President Gloria Macapagal Arroyo on June 7, 2007.

At the provincial level, Governor Amor D. Deloso tasked all heads of government agencies in Zambales to develop and make set of rules to enforce the law.

Thus, with the guidance of the CSC, the Council of Personnel Officers of Zambales and all the heads of the provincial government agencies grouped together, did situational analysis, identified the frontline services and then developed systems of procedure which will be strictly followed in transactions with the specific agency.

These standard procedures or procedural flows are compiled together and was later called "Citizen's Charter." Copies of the charter will be posted in conspicuous areas of all government agencies for the public to see.

CSC Region 3 Director Karin Litz P. Zerna, in her speech, said that the charter will go down the history books as the first in Central Luzon and one of the fastest as the charter was accomplished in only two months.

"With the creation of the first Citizen's Charter in the region we are not creating an office, but an act or movement. Hopefully with this movement we will be able to bring change and make life easier for Zambaleņos," Zerna exclaimed.

Governor Deloso, in a message, explained that the charter is anchored on transparency, and that "the policy of transparency could help guarantee accountability in government."

"Citizen's Charter also provides a corresponding feedback mechanism and uniformity in all government transactions, thus eliminating graft and corruption, red tape, and serves as a venue for complaints and suggestions."

"This will eventually make the citizens part of governance and in sense, belonging in the formulation of public policies," Gov. Deloso added.

He also said that the Provincial Government and all attached government agencies is trying to achieve efficiency in service delivery and explore innovative transparency and accountability in the government's day-to-day operations, hence the drafting of the charter.

"Upang maging matibay ang probinsya at mga mamamayan ng Zambales ay magsimula tayo ng pagbabago sa mga kawani ng gobyerno because we, the public servants, are the amalgam of society."

"Basta may gagawing trabaho wag lilingon sa relo, tapusin muna ang trabaho," the Governor exclaimed.

The Zambales Citizen's Charter Task Force (ZCCTF), headed by Renato A. Uy of the Office of the Provincial Treasurer, meanwhile, opened up a feedback and redress mechanism telephone line and e-mail addresses to allow the sharing of experiences, complaints, comments and suggestions. Feedback/Suggestion boxes shall also be placed in every office to facilitate faster and better delivery of services.

The public is encouraged to fill up complaints form or send feedbacks through e-mail at or or send text messages at hotline Txt PGZ (0905 546 1683).

You may also address your complaints to the ZCCTF Head or call the Office of the Governor at Telephone number (047) 811 3228 and look for Mr. Rene J. Totol, Executive assistant and member of the Citizen's Charter steering committee. (PIA-Zambales) [top]

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