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PIA Press Release
2009/10/06

PhilHealth Bicol launches online service desk

by MA Loterte

Legazpi City (6 September) -- With the increasing membership of the Philippine Health Insurance Corporation (PhilHealth) in the Bicol region, the agency has recently launched the On-line Service Desk (OSD) in Sta. Elena town, Camarines Norte providing easy access among members in availing its services.

Orlando Iņigo, Jr., PhilHealth Bicol regional director, the on-line services which commenced on the 3rd quarter of this year forms part of the agency's commitment to serve its members with ease and convenience, especially those who are residing in remote areas of the region.

These services include generation of PhilHealth Number Cards (PNCs), PhilHealth IDs, Member Data Records (MDRs), and PhilHealth Contributions Print-Out.

Iņigo noted that with the establishment of the OSD in Sta. Elena, locals can now access the agency's services without traveling to Daet Service Office, some 86 kilometers away.

He added that some residents from the nearby Quezon province could also avail the same services from the same OSD as it is just few kilometers away from the municipalities of Tagkawayan and Calauag, both in Quezon.

Considering the geographical boundaries in the region, PhilHealth Bicol maintains its presence for its members through the creation of service desks, wherein five desks have been set up in Labo, Capalonga, Jose Panganiban, Paracale and Sta. Elena towns in Camarines Norte.

He said that collection of premium payments is also done in these sub-offices on a scheduled basis by Daet Service Office head, Mr. Ireneo A. Dacillo.

"Except for Sta. Elena town, the rest of the service desks are still on the process of eventually having the capability to process online transactions," he noted.

The director, meanwhile, stated that negotiations are underway for the replication the project in other provinces of Bicol to further reach out to PhilHealth members "bringing forth our value on people and partnership as we put our members at the core of our operations and as we ensure the delivery of our services with effectiveness and efficiency." (PIA V)) [top]

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