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PIA Press Release
2008/02/08

SITEL, worldwide leading call center, comes to Davao

Davao City (8 February) -- Department of Labor and Employment (DOLE) newly-designated OIC-regional director and labor attaché 11, Atty. Jalilo O. dela Torre bared today that SITEL, a world's leading call center company plans to invest and establish its company here in Davao.

Labor Attache and OIC-regional director dela Torre, who just assumed office last February 1st said that with SITEL's plan to expand its services here in Davao, Dabawenyos would expect more employment opportunities to be provided by one of the biggest call center in the world, he said.

Meanwhile, OIC-assistant regional director Ofelia Domingo said just very recently, SITEL's Human Resource Development for Northern Mindanao, Ms. Irene Roa, presented its company profile during their visit here in Davao.

The presentation was held at the Holy Cross of Davao college gym with the support of DOLE regional office and PESO manager Arnold Barillo, and participated in by partner stakeholders, PESO managers, students and DOLE personnel coming from the various parts of Mindanao region.

Director dela Torre shared a success story of DOLE-CAR in its linkages with SITEL and other stakeholders in making Baguio City as an ICT friendly City that boost employment generation in the area.

SITEL is now looking for a competitive agent who can help in upholding and bringing out the name of the company here in Davao City, an agent who can help in providing fully integrated customer care and back office processing services.

Ms. Roa, in her company presentation said "one thing I can assure is that: customer can expand professionalism, service consistency, support and information in every transaction."

We are set to establish a well-managed call center that can serve customer quickly, honestly and efficiently and effectively in call handling, faster response to callers, phone etiquette, basic logic in telephone problem solving and many more outsourcing services, Mr. Roa further said. (PIA) [top]

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