CSC strengthens Mamamayan Muna program
by Rose B Palacio
Davao City (15 August) -- For more than a decade now, the Mamamayan Muna" program of the Civil Service Commission has remained an effective tool in governance, transparency and a potent force in responding to the needs of the transacting public.
The CSC is strengthening the ongoing program to provide the public with redress mechanism for grievances against ill-mannered and erring government employees as well as tedious procedures in government offices.
The Mamamayan Muna has played a crucial role in uplifting an otherwise perceived "destitute circumstances" of the public in transacting business with government.
Launched in 1994, the Mamamayan Muna program is a nationwide client satisfaction and a feedback mechanism that seeks to institutionalize courtesy, efficiency and quick service to the public.
The program attends to different complaints everyday. Clients clamor for fast and efficient service of different government agencies; requests for assistance in facilitating different kinds of government transactions ranging from loan applications, claims to pensions, release of licenses and other related documents and other benefits.
Complaints on arrogant employees are also among the list of priority actions undertaken by CSC.
Complained employees are usually asked to give comments on the complaint lodged against them. Further inquiry and investigation are then being conducted to ensure fairness in dealing with such situation, CSC said.
The program also obtained some commendations from satisfied clients on employees who rendered prompt, efficient and courteous services to their clients.
Suggestions aimed at improving service policies, systems and procedures of government agencies are also welcomed. (CSC XI/PIA) [top]