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PIA Press Release
2008/10/09

BPO players see prospects from US financial crisis

by Prix D Banzon

Davao City (9 October) -- The Operators of Business Process Outsourcing (BPO) firms are looking at the US Financial Crisis at the positive side where more BPOs would maintain its outbound or inbound jobs in the Philippines.

Marienita del Monte, chief of Cybercity Services in Davao said at the Club 888 Forum of the Marco Polo Davao on Wednesday it would mean additional clients or opening of additional contact centers here.

She said in their case, they already had new clients lately since companies are passing on new jobs to BPOs since these are cost effective.

"For call centers looking at it vis--vis the US financial crises is always at the cost of business which is lower," she said.

She said instead of them maintaining their operations abroad like the US they'd rather consider transferring it here and they (BPOs) will there because of cost case.

Meanwhile she said there is big opportunity for work in the call center.

For as long as the person knows the English language and pass on the requirements and regardless of age they can get a job on line.

She said aside from the outbound and inbound jobs there is also what they call the virtual market that caters to customer service, sales and technical support.

She said this kind of jobs is highly dependent on the cabling network and most BPOs are looking at Davao City as the preferred site.

Citing some facts she said a nationally organized survey indicated that Davao City for three occasions was named as the preferred city to put up a BPO while an Asian survey also mentioned Davao City once of the ten countries to pick for contact center operations.

Meanwhile Arlene Ozoa, secretary of the Business Process Outsourcing Association of Davao said these BPOs come to Davao first because the city is growing and the market is not saturated.

The availability of good schools that can produce quality graduates as well as the steady supply of power is also being considered. We don't have brownouts here, she said.

She said the employment opportunities now is at the call center and it is the best industry that one can get into and regardless of age you get a job after meeting some requirements with basic requirement on good English.

"The employment opportunities at the call center are for everybody," she said.

She said although there is a different between the salary of the inbound and those at the outbound where the former is higher, workers at the outbound can independently build their salary because on top of the basic you get a commission.She said there is big challenge working in call centers and this is now the chance for people to make use of the technology and be connected to the world. (PIA) [top]

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