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PIA Press Release
2008/10/25

DTI conducts seminar on complaint handling

by Vency D. Bulayungan

Lagawe, Ifugao (25 October) -- In an effort to provide speedy resolution to consumer complaints and facilitate the flow of consumer protection information, the Department of Trade and Industry here conducted a seminar on complaints handling last October 23.

Participated by members of the Provincial ConsumerNet Council, the activity will help the concerned agencies know their respective roles and give solution to the problems as per Republic Act 7394 or the Consumer Act of the Philippines, Leticia Amoguis, Senior Trade and Industry Development Specialist said.

Among the issues that cropped up include prices of drugs and the non-issuance of receipts on medicines bought. Allegedly, there are also some medical doctors who have private clinics do not give receipts on medicines bought from their clinics.

Jimmy Paggadut, a participant asked why some of the pharmacies are selling medicines at a higher price while some are lower. According, to Carmen Nabejet of the Provincial Health Office, in cases like this, consumers should put into writing their complaints so that the PHO will have a basis to act on.

The issue on peddlers who are going around to sell books like the Grolier agents who accordingly are selling books with poor quality and giving unofficial receipts to buyers.

Amoguis said that DTI will write a formal letter to the Grolier company regarding this complaint even as she advised the consumers to ask for official receipts.

Amoguis gave the following steps in filing complaints, Know the problem; gather documents to prove complaints such as official receipts; go back to the establishment where you bought the item. If not satisfied with the action of the establishment, the concerned individual may file a complaint with concerned agency.

She bared that 85% of the problems are solved with the concerned establishments. (PIA-Ifugao) [top]

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