CSC XI asks private sector to help monitor ARTA compliance
By Jeane Duron-Abangan
Davao City (2 October) -- The Civil Service Commission (CSC) XI is calling on the private sector to help monitor compliance to Anti Red-Tape Act (ARTA) among government agencies and local government units (LGUs).
During the launching of the National Economic and Development Authority (NEDA) XI Citizen's Charter, Assistant Regional Director Lilia Clamor said CSC needs the private sector participation on ARTA implementation.
"Kung walang mag-feedback, di namin alam if government agencies are complying," she said.
ARTA is otherwise known as "An Act to Improve Efficiency in the Delivery of Government Service by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption and Providing Penalties thereof".
Clamor welcomed the feedback coming from the private sector which she expected to check the Citizen's Charter of government agencies and LGUs.
All government agencies and government-owned and controlled corporations (GOCCs) including local government units are required to draw up their Citizen's Charter as mandated by Republic Act 9485.
RA 9485 defines Citizen's Charter as an official document, a service standard, or a pledge, that communicates, in simple terms, information on the services provided by the government to its citizens.
The Charter describes the step-by-step procedure for availing a particular service and the guaranteed performance level that clients may expect for that service.
Clamor also encouraged the private sector to file a complaint before the grievance committee of CSC against concerned government offices which would fail to adhere with their Citizen's Charter.
Meanwhile, RA 9485 categorizes violations made of its provisions into light and grave offenses and spells out corresponding disciplinary actions.
Classified as light offenses are refusal to accept application and or request within the prescribed period or any document being submitted by a client; failure to act on request; failure to attend to clients during official working hours and during lunch breaks; failure to render frontline service within the prescribed period; failure to give client a written notice of the disapproval of an application or request; and imposition of additional irrelevant requirements.
Classified as grave offenses are fixing and or collusion with fixers in consideration of economic and or other gain or advantage.
Suspension for 30 days without pay and mandatory attendance to values orientation program shall be imposed on those who would commit light offenses while those who would commit grave offense shall be dismissed and perpetually disqualified from public service.
Meanwhile, Davao City Chamber of Commerce and Industry (DCCI) Executive Vice President Nelia Estuaria-Tumarao, on the same occasion, lauded the government for coming up with RA 9485.
She hoped to see improvement in government transactions and experience much ease when transacting any government agency.
"Though it's heart-breaking to note the penalties, but that's the only way to improve as well as see if the Citizen's Charter has been properly implemented," Tumarao said.
On the other hand, Clamor noted 100 percent compliance to RA 9485 among local government units in the Davao Region down to the municipal level.
There are two or three municipalities which have yet to officially launch their Citizen's Charter but they are on the stage of finalizing it, she said.
While some regional offices of national line agencies have come up with their own Citizen's Charter, there are those which are still waiting for their central offices to draw up their Citizen's Charter, she added. (PIA XI/JMDA) [top]