CSC brings ARTA drive to barangays
By Jean Duron-Abangan
Nabunturan, Compostela Valley (2 February) -- Civil Service Commission (CSC) XI is going down the grassroots level to fully inform the public about the Anti-Red Tape Act (ARTA).
CSC XI Regional Director Annabelle B. Rosell revealed that her office has been going around the barangays in each of the province in Region XI, and that CSC is set to finish its barangay visits by the end of first semester this year.
CSC wants barangays to also come up with their own citizen's charter and "convey to the public their frontline services," Rosell said during the recent launching CSC Comval Journal 2nd edition.
In a separate forum, CSC Compostela Valley Provincial Director Richard Ortiz said his office will embark on ARTA-on-the-road campaign, touching base with colleges and schools in the province to "tell students about ARTA."
Rosell explained that CSC will soon wage a reporting and monitoring drive regarding ARTA compliance, and that CSC is encouraging the public to give feedback on government agency compliance with such policy.
The Anti-Red Tape Act (ARTA) of 2007 (Republic Act 9485) implementation covers all government offices and agencies including local government units and government-owned and controlled corporations (GOCCs) that provide frontline services.
One of the major provisions of such law is the creation of a Citizen's Charter.
RA 9485 defines Citizen's Charter as an official document, a service standard, or a pledge, that communicates, in simple terms, information on the services provided by the government to its citizens
The Charter describes the step-by-step procedure for availing a particular service and the guaranteed performance level that clients may expect for that service.
RA 9485 puts particular focus on frontline services which refer to the process or transaction between clients and government offices or agencies involving applications for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications and or requests which are acted upon in the ordinary course of business of the office or agency concerned.
Rosell noted a 100 percent compliance on Citizen's Charter among local government units of Davao Region, from the provincial to the municipal levels.
However, some national line agencies have yet to come up with their respective Citizen's Charters especially those "highly centralized".
"They said they still are waiting for their central offices," she said referring to common responses of heads of agencies which have yet to set their own Citizen's Charter. (PIA XI) [top]