Top BPO exec cites RP's favorable business climate
NEW YORK (via PLDT) (27 September) -- The top executive of one of the world's leading business processing outsourcing (BPO) firms on Wednesday cited the Philippines as the place to be for investors looking forward to cash in on business havens in Southeast Asia.
Kenneth Tuchman, Chairman and Chief Executive Officer (CEO) of TeleTech, one of the world's leading BPO firms, described Teletech's Philippine operations as his company's "biggest success story."
Tuchman made the glowing remarks on Philippine business conditions during the luncheon he hosted in honor of President Gloria Macapagal-Arroyo and her economic team at the Louis Suite of the Waldorf Astoria Towers.
Invited to the noontime gathering were top leaders of US businesses, who had signified their interest in learning more about business prospects in the Philippines.
Also present during the luncheon-meeting were Finance Secretary MargaritoTeves, Trade and Industry Secretary Peter Favila and Foreign Affairs Secretary Alberto Romulo.
Saying that Teletech's Philippine investment has paid off handsomely, Tuchman urged his fellow American businessmen to explore the investment opportunities that abound in the country.
In her response, President Arroyo told the US business leaders that the Philippines offers an environment that is highly conducive to growth, citing the world-renowned reputation of the Filipinos as hardworking, easy to get along with, and versatility in the English language.
TeleTech first expanded into the Philippines in 2001. Since that time, the country has become TeleTech's fastest-growing geography, boasting unprecedented growth from several hundred employees five years ago to 13,000 employees in 10 delivery centers today.
It is now the biggest BPO company operating in the country with the number of employees expected to reach 30,000 by next year.
TeleTech's centers in the Philippines offer front-to-back-office business process support to Global 1000 clients. The company's Filipino employees handle a variety of complex business transactions including technical support, claims and loan processing, online sales, and lifecycle customer management for leading companies in the telecommunications, retail, technology, insurance and financial services industries. (OPS/PIA) [top]